Carrer Scope in BPO, KPO and LPO Industry

BPO – It is the process of hiring another company to handle business activities for you or we can say that BPO is one which focuses on hiring a third-party company or service provider to do IT-related activities, such as application management and application development, data center operations, or testing and quality assurance.

Ø  Leading 5 BPO companies are Tata consultancy Services ltd, Infosys, Wipro, HCL Technologies ltd, Genpact Pvt Ltd.

Ø  There are 333 registered BPO companies all over india.

Ø  The growth rate of BPOs sector to Gross Domestic Product has rise from 1.2% to 5.4%.

Ø  The expected growth in BPO industry in 2015 may be 12-15% .

Ø  Total revenue of BPO industry is 2.5% of Indian annual GDP.

Ø  BPO is 2^nd largest industry in india for employment. During the 2^nd Quarter of 2013-14 & industry provides 61000 new jobs by 2014.

Ø  This industry employees 2.8 million people directly and 0.7 million indirectly till now.

Ø  India losing 70% voice and call centre business to Philippines.

KPO - It involves "high-end" tasks being outsourced. These tasks are defined as high-end ones because it requires in-depth analysis and perspective. Some of these tasks include legal work, research and development, web content, design, and many others. 

Ø  The popular KPO services Include: Equity research, Intellectual property research, Medical and legal research, Business and market research, Research reports, Financial research.

Ø  India’s KPO market will cross $30 billion in next two years - By ASSOCHAM

Ø  As of 2013, the total market size of the KPO industry in India has reached over $20 billion. India currently covers 70% of the world’s KPO industry.

Ø  The current employment in KPO industry is about 3.5 lakh.

Ø  Whereas the Projected employment in this sector is about 6-8 lakh.

LPO - also known as legal process outsourcing (LPO) refers to the practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company (LPO provider).

Ø  The global LPO market was estimated to be worth $2.4 billion in 2012.

Ø  The Indian LPO market may grow to $4 billion by 2015.

Ø  By US-based Forester Research the current annual value of global legal outsourcing is at $146 million, which could rise up to $640.

Ø  The total number of jobs in LPO is 32,000 by 2010

Ø  The upcoming job growth rate in 2015 will be 79,000.

Ø  Currently there are about 100 LPO firms in India. 

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